A2 Hosting Customer Portal

Upon purchasing a reseller package from A2 Hosting, you will receive a Welcome email containing important instructions on accessing your account through the A2 Hosting Customer Portal.

The Customer Portal serves as a platform for viewing essential product details related to your account.

These details include the domain name and IP address, cPanel and WebHost manager URLs with corresponding login credentials, FTP server details with login information, email server details along with login credentials, DNS name server information, and SSH account information.

To locate this valuable information, simply log in to the A2 Hosting Customer Portal, accessible through the following URL:

https://my.a2hosting.com/

Did you know that as a Reseller hosting account holder with A2 Hosting, you have the option to include extra dedicated IP addresses?

If you’re interested in purchasing an additional dedicated IP address, our comprehensive guide on How to order a dedicated IP address can assist you.

By accessing this page in the Customer Portal, you will be directed to the specific location where you can easily place an order for a dedicated IP address.

Managing Your Reseller Accounts with cPanel/WHM

You can use WebHost Manager and cPanel to manage your own account and your customers’ accounts.

WebHost Manager (WHM)

With WebHost Manager (WHM), you have the freedom to run your business according to your own preferences and tailor your services to meet the unique requirements of your clients.

WHM offers exceptional customization options, including the ability to create personalized packages.

This flexibility allows you to provide the best possible experience for your clients by offering a wide range of possibilities.

WHM empowers you to have complete control over the packages and features you offer, as well as the ability to effectively manage your customers’ accounts.

To assist you in this process, our article titled “A Guide to Managing WebHost Manager Packages” provides a step-by-step walkthrough of creating packages that are perfectly aligned with your clients’ needs.

Once you have established suitable packages for your customers, the next step is to create individual accounts for them.

Our article titled “Managing Web Hosting Accounts with WHM” guides you through the process of creating, modifying, and deleting accounts within the WHM interface.

At A2 Hosting, we provide an extensive Knowledge Base that covers various topics related to WHM.

From managing passwords and monitoring disk and bandwidth usage to using skeleton files to provide default content for customer accounts, you’ll find a wealth of information to support your business.

Our Guru crew is always available to assist you in delivering exceptional service to your clients and supporting the growth of your business.

cPanel

cPanel is the primary administration interface for your account. For more information about how to use cPanel, please see these articles.

Billing Interfaces

The billing interfaces offered by WHMCS and Blesta are comprehensive solutions designed to streamline your business operations.

With their integrated billing, support, and automation features, you can effectively manage your business.

WHMCS and Blesta licenses are available for Reseller packages, including Kickstart/Turbo Kickstart (Blesta only), Launch/Turbo Launch, Grow/Turbo Grow, and Scale/Turbo Scale.

WHMCS

Reseller Hosting customers rely on WHMCS, a comprehensive solution that automates their web hosting businesses.

WHMCS, short for Web Host Manager Complete Solution, is used for client administration, billing, and support.

It is highly flexible and known for its frequent feature updates.

While each hosting company may have different requirements, WHMCS can be customized to meet their individual needs.

To obtain a WHMCS license, whether branded or unbranded, the process is straightforward.

Unbranded licenses allow customers to replace WHMCS branding with their own.

To order a license, follow the step-by-step instructions provided in our article on how to order a WHMCS license.

Installing WHMCS is a quick process when using the Softaculous application installer in cPanel.

By following the guidelines outlined in our article on installing WHMCS using Softaculous, you can have it up and running on your website within minutes.

Blesta

For those seeking an alternative to WHMCS, Blesta is an excellent choice. It serves as a client management, support, and billing platform, making it ideal for resellers.

Blesta offers exceptional client management and can be ordered alongside reseller hosting packages.

To get started with Blesta, you need to order a license. Once you have received your license and secured your site with an SSL certificate, installing Blesta is a breeze.

Simply refer to our article on 1-click installing Blesta using Softaculous for a painless installation process.

Connecting WHM to WHMCS and Blesta is made easy with our step-by-step guides.

We provide instructions on how to connect your account to WHMCS, while Blesta users can refer to Blesta’s own documentation for connecting Blesta to WHM.

Managing e-mail accounts and configuring e-mail for your domain is essential for running a successful website.

Our articles on configuring and accessing e-mail, managing e-mail accounts in cPanel, and accessing webmail through cPanel provide detailed instructions for setting up and managing e-mail accounts efficiently.

Domains play a crucial role in the success of a website. If you’re new to domains, our Introduction to Domains article covers all the basics.

For a deeper dive into different types of domains, refer to our article on subdomains, addon domains, and parked domains.

If you already own a domain from a different registrar or hosting company, you have the option to transfer it to A2 Hosting.

Our article on how to transfer a domain to A2 Hosting provides detailed instructions for a seamless transfer process.

Changing the name server (DNS) settings is another option if you want to keep the domain with its current registrar.

Our article on setting the name servers for a domain to point to A2 Hosting guides you through this process.

Using default name servers or custom name servers allows you to customize your experience with A2 Hosting’s reseller plan.

Our article on basic domain management using the Customer Portal explains how to utilize default name servers and provides information on other domain-related tasks.

When setting up custom name servers, it is essential to add the A records and register them with the domain’s registrar.

Once completed, reach out to our Support Team, who will add the new custom name servers to the A2 Hosting DNS cluster.

Our article on configuring custom name servers provides a detailed walkthrough of this process.

DNS propagation typically takes about 24 hours to complete after updating domain settings.

During this time, it may not be possible to access your website using the domain.

However, we have an article called “How to access your website before DNS propagation is complete” that provides various methods to access your site while waiting for DNS propagation to finish.

For secure file transfers, we offer Secure Shell File Transfer Protocol (SFTP) on all reseller hosting accounts.

SFTP is more secure than traditional FTP as it encrypts file transfers using SSH protocol.

Most FTP clients support SFTP.

Our article “Using FTP (File Transfer Protocol)” covers the basics of FTP, while “How to use FTP with Linux hosting accounts” demonstrates how to connect to your account using an FTP client.

Secure Shell (SSH) allows secure command-line access to your A2 Hosting account. SSH is a powerful tool that enables automation and remote login to your account.

You can perform tasks that are not possible with the hosting control panel.

Our article “How to use SSH” provides an introduction to SSH, while “How to access your account using SSH keys” explains how to deploy automated processes like two-factor authentication and secure file transfers with SFTP.

To enhance site security, we offer the ConfigServer Firewall (CSF) within WebHost Manager. It is a robust tool that helps secure your sites.

Our comprehensive guide “How to Manage and Secure the CSF Firewall” covers important functions, including unblocking IP addresses.

Free DV SSL certificates are automatically provisioned through AutoSSL, a server-side program.

These certificates renew automatically to ensure continuous coverage.

If you encounter any issues with AutoSSL, our troubleshooting guide “How To Setup AutoSSL On Your Domain” will assist you.

Customizing the experience for your clients is a key feature of WHM. Our guide on WHM branding explains how to deliver a personalized experience to your clients.

If you need to transfer your accounts from another hosting provider, our Migration Team is available to assist you.

You can find instructions on how to request a site migration in our article “Requesting a Site Migration.”

The majority of our migrations are completed within a few hours, but factors such as network speed and migration complexity can affect the speed.

Our Migrations team will keep you updated on the progress of your migration.